Requirement to provide regular documentation and reports to the relevant authorities
Accessibility for Banking Apps
We help banks develop mobile apps that are accessible, user-friendly, and compliant with regulatory requirements. This results in digital products that reach more people, meet legal requirements in a more structured way, and are more usable in the long term.
Why accessibility is crucial for banking apps right now
Since June 28, 2025, accessibility in banking has been more than just a niche topic: specific requirements now apply to digital services. Especially when it comes to banking apps, good accessibility determines whether people can use services safely and independently. At the same time, professionally implemented accessibility ensures a better user experience for everyone.
Where typical obstacles arise in banking apps
High costs and uncertainty
Content and guidance
Unclear structures, missing labels, complex language, or insufficient instructions
Technology and further development
Screen reader support, keyboard accessibility, and accessibility quality
Our services for accessible banking apps
We help banks integrate accessibility into their mobile products quickly, systematically, and sustainably. We prioritize and embed design and development processes for the long term, paving the way for improved accessibility.
Automated testing of your app
An automation workflow developed in collaboration with experts for systematic app testing, serving as the basis for certification, reporting, and compliance.
Quick-check & Delta-analysis
Rapid initial assessment, structured analysis, and clear prioritization of areas for action - including quick wins and an estimate of the effort required.
Roadmap & accessibility statement
Define clear next steps, prepare a statement and a feedback mechanism, and firmly embed accessibility into the organization.
Monitoring & sustainable quality assurance
Integrate accessibility into releases, product maintenance, and ongoing quality processes - supplemented by tools and monitoring where they provide useful support.
Here's how we do it
When it comes to accessibility in the banking sector, a structured approach that integrates requirements, implementation, disclosure obligations, and ongoing product maintenance is crucial. bluesource combines consulting, UX, development, and quality assurance into a robust end-to-end process.
Check and categorize
Use a quick check or delta analysis to assess the current status and identify areas for action.
Prioritizing and planning
Organize quick wins, necessary actions, and long-term issues by impact and effort.
Implement and embed
Improve design, technology, and content, and integrate accessibility into product and release processes
Monitor and further develop
Ensure re-checks, explanations, a feedback mechanism, and ongoing monitoring - supplemented by Eye-Able as needed.
How banks benefit from this
Accessibility improves the accessibility, understandability, usability, and robustness of the entire app. At the same time, banks must meet regulatory requirements.
- More people can use digital services safely and independently
- Quick wins often improve user-friendliness quickly and noticeably
- Regulatory requirements are systematically addressed
- Automated compliance reports for regulatory authorities reduce recurring effort and costs
Our experience in the banking sector and regulated digital environments
Accessibility requires, on the one hand, knowledge of standards and, on the other hand, experience in the (further) development of sensitive digital products. bluesource brings mobile expertise, regulatory insight, proprietary analyses, and practical guidelines to the table. Our partner Eye-Able provides valuable support for efficient testing and ongoing monitoring.
Mini benchmark: Banking apps in Austria
Our own brief study on accessibility in banking apps in Austria and the key areas for action (available in German only)
Guide for clients commissioning accessible apps
A practical guide to requirements, retrofitting, testing, and ongoing quality assurance (only available in German).
Partnership with Eye-Able
Complementary platform expertise from a leading European provider of digital accessibility solutions for automated testing, continuous monitoring, and sustainable accessibility processes.
